No system to deplot. No agent retraining. Pets arrive prepared.
THE REALITY AT THE BORDER
You inherit the paperwork no one else wanted to do.
Paper USDA health certificates. Emailed PDFs from a veterinary clinic that's out of hours when you call to verify the information. Records show up in whatever format the issuing veterinarian chose, on whatever afternoon a pet parent decided to email them in.
Your team verifies. Your team enforces. Your team takes the regulatory hit when a record doesn't hold up. We work with pet parents on the upstream side, walking them through your jurisdiction's requirements before they travel, so the paperwork that lands at your counter is complete, consistent, and cleared by a veterinarian.
What changes
Without PadsPass. With PadsPass.
How inbound pet travel lands at your border today, and what shifts when pet parents are pointed to PadsPass before they leave home.
arriving pets
Without PadsPass
Many arrive with incomplete paperwork.
Documents in dozens of formats, missing fields, faded photocopies, the wrong stamp from the wrong veterinarian. Queues form while your officers sort it out at the counter.
With PadsPass
Arriving pets are prepared in advance.
Pet parents complete their prep work in app before traveling, with documents organized and cleared by a veterinarian who knows your jurisdiction's requirements.
burden on your team
Without PadsPass
Officers do compliance education at the counter.
Your team spends the first minutes of every review explaining what was needed, what's missing, and what happens next. Enforcement and tutoring share the same desk.
With PadsPass
Education happens upstream.
Pet parents learn what your jurisdiction requires before they leave home, from a source that's already structured around your rules. Your officers do enforcement, not tutoring.
first-time pet parents flying in
Without PadsPass
First-timers don't know what they need.
By the time they reach your border, it's too late to fix. The conversation that should have happened weeks ago happens in front of a queue.
With PadsPass
Direct them to PadsPass through your channels.
Customs guidance pages, embassy comms, border FAQs, even airline pre-departure emails. First-time pet parents land at your border having already done the work.