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FAQs
Frequently asked questions
- 01
PadsPass is a pet ID and travel platform that stores health records, ID information, and travel documents in one secure place.
- 02
If your pet is microchipped, we can help. PadsPass is designed for microchipped pets, since microchips are a secure, tamper-proof form of identification that links directly to your pet’s digital profile. Most commonly, we support dogs and cats but we’re open to all pets with a chip.
- 03
Yes! PadsPass has been successfully used for travel to Bermuda, from Canada, Europe, the UK and Barbados.
- 04
Vaccination records (like rabies certificates, which are essential for travel), microchip registration info, health certificates, pet passport documents (if your country uses them), as well as photos, travel records, and any custom files you’d like to store.
- 05
Yes. PadsPass uses encrypted cloud storage to keep your pet’s information safe and accessible only to you (and whoever you choose to share with).
- 06
Absolutely! You can generate a secure link to share with your vet, airline, pet sitter, or border control.
- 07
PadsPass is the next-gen version of your pet’s passport - fully digital, secure, and always backed up. Unlike physical documents, it can’t be altered, erased, or tampered with. It is digitising a paper system. Everything stays organised and accessible only to you, from the device of your choice.
- 08
Your data is stored in the cloud, so you can log in from any device and access your pet’s information instantly.
- 09
It will be available in the Apple App Store and Google Play Store in 2025.
- 10
Microchip registration is free and always will be. Premium travel features with additional pet IDs are coming soon.
- 11
Not everyone wants to travel with their pet and not every animal responds well to travelling. Having your dog or cat's medical information in a secure and shareable app means you can easily prove your pet's health to any dog walker, groomer, doggie daycare, and pet sitter.
- 12
You’ll need internet to upload documents and access certain features like airline comparisons, but key records can be saved for offline access during your trip.
- 13
PadsPass is currently focused on Bermuda entry and outbound travel and travel between the US, Canada and Mexico. We will expand as our users grow, and in the meantime we can provide custom travel solutions for members who pay for additional services labeled as VIPP - very important pet parents. Sign up for updates on supported destinations.