FAQs

PadsPass organizes your dog or cat's medical records The Digital Pet Passport allows you to plan travel for in-carrier in cabin travel on all major airlines. It checks destination and airline requirements, builds timelines, and helps prevent last‑minute issues at airports and borders. Vets can verify records through a free CheckPoint portal for added confidence. Works for multi‑pet households, with priority support on paid plans.

Download the app on the Apple App Store. Create your account and add your pet’s microchip number to generate a digital profile. Start planning travel for in-carrier pets in cabin on all major airlines. Ask your veterinarian to verify records via PadsPass CheckPoint for travel readiness.

Yes! PadsPass has been successfully used for travel between the US, Bermuda and Canada. Customers have also used our VIPP services for travel to Europe, the UK and Barbados.

Pet ID: Free, limited to (1) pet's microchip and health information without travel planning features. Digital Pet Passport: $250/per year for up to (5) pets, unlimited trips planned and option to have verified documents to enhance travel compliance and confidence. Access to expert pet travel content. VIPP - Very Important Pet Parents: A $500 add-on to the Digital Pet Passport. A premium service to travel further than the Digital Pet Passport.

Data is secured end‑to‑end using HTTPS/TLS 1.3 and authenticated with JWT; storage uses secure, access‑controlled infrastructure with row‑level security and audit logging. PadsPass complies with applicable privacy laws and publishes jurisdictional addenda (e.g., GDPR, Bermuda PIPA, CCPA). You can request access, correction, deletion, and see policy change practices and consent logging.

iOS: Available on the US Apple App Store. Android: Available on Google Play

PadsPass is the next-gen version of your pet’s passport - fully digital, secure, and always backed up. Unlike physical documents, it can’t be altered, erased, or tampered with. It is digitising a paper system. Everything stays organised and accessible only to you, from the device of your choice.

PadsPass is a standalone product at this time with future integrations coming soon.

Feedback from users informs the roadmap and we periodically announce major updates in‑app and via email/social. The best way to see the features you want faster is to subscribe to the Digital Pet Passport and reach out with your feature request.

Customer support is accessed according to your subscription level through the app by sending us a request. We typically respond to most requests within 48 hours, with VIPPs receiving the fastest response times.

You can cancel your subscription at any time in your account or by contacting support. Refunds follow our Terms of Service: a 7‑day cooling‑off period for new subscriptions; otherwise non‑refundable except as expressly provided.