No integration. No new tools. Just prepared passengers.
Your rules. Your authority. Verified before passengers and their companion animals reach your counter.
The reality at the gate
Check-in agents shouldn't be making compliance judgement calls.
Country-specific rules change. Pet-travel policies are pages deep. A passenger arrives with paperwork that looks right, sometimes is, sometimes isn't. The agent has 90 seconds, a queue forming behind them, and a refusal decision they don't want to make in front of them.
Refusals slow boarding. Escalations land on supervisors. Customer service rebooks. And if a pet flies that shouldn't have, regulatory exposure follows the airline, not the passenger. We've watched it happen at carriers we work with: the gate isn't where pet-compliance judgment should live.
What changes
Without PadsPass. With PadsPass.
How pet acceptance plays out at check-in today, and what shifts when passengers arrive already prepared.
refused-boarding scenes at check-in
Without PadsPass
Paperwork fails at the counter.
When paperwork looks wrong at check-in, the agent calls a supervisor. The argument plays out in front of other passengers, all stuck waiting to board. And the pet parent will not forget which airline turned them away.
With PadsPass
Ready before they leave home.
Compliance is verified days before the flight. If something's wrong, it's flagged when there's still time to fix it.
Customer-service load
Without PadsPass
Pet-travel questions hit your CS team at the worst time.
Passengers realize 24 hours before the flight that they don't know what dewormer their dog needs or whether their microchip is ISO-compliant. Your customer-service team answers what the destination authority should have explained months ago.
With PadsPass
Passengers self-serve on the prep work.
PadsPass walks them through the requirements from the booking step. Your CS team handles fewer panic-tickets and gets back to the questions only your team can answer.
First-time pet travelers
Without PadsPass
First-timers don't know what to ask, what to bring, or who signs what.
Passengers realize 24 hours before the flight that they don't know what dewormer their dog needs or whether their microchip is ISO-compliant. Your customer-service team answers what the destination authority should have explained months ago.
With PadsPass
Direct them to PadsPass at booking.
They arrive at check-in with documents organized, deadlines met, and the questions answered. Your team confirms what's already been done.
How airlines partner with us
Two paths, both light-touch.
Today: partner with PadsPass and your passengers arrive at check-in pet-travel-ready. Later this year, the Trip Pass adds visual or QR confirmation at check-in. Still no integration on your side, ever.
Available now
Partner with PadsPass.
Cross-list PadsPass on your booking flow, FAQ, and customer comms. Passengers learn what their pet-travel route requires before they fly, and arrive at check-in already prepared.
Your team does nothing different at check-in
No technical integration, no new hardware, no training
Same rules, same authority
BermudAir and InterCaribbean are doing this now
In Private Beta
Trip Pass.
Passengers present the Trip Pass at check-in. Your agent confirms visually, or scans the QR code. The verification travels with the passenger, with no plumbing on your side.
Visual confirm or QR scan, your team's choice
No DCS hooks, no audit-pipeline build-out
Pilots starting with BermudAir and InterCaribbean
Still no integration on your side
Got something else in mind? We're all ears.
Deeper integration (DCS, audit pipelines) is on the longer-term roadmap. Tell us what your stack looks like on the form below and we'll scope it.
Express interest
Tell us where the friction is.
Tell us where the friction is for your team today, and where you'd like to start. Cross-promotion partnership, Trip Pass pilot, or deeper integration: all on the table. We'll get back within one business day.
A human replies within one business day. Usually faster.