Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

What does the PadsPass app do? What are the key benefits?

How do I get started and set up my account?

Is PadsPass accepted for international travel?

What are the subscription plans, pricing, and free trials?

How does PadsPass protect my data and privacy?

What platforms are supported?

Does PadsPass replace my physical pet passport?

Does PadsPass integrate with other services or products?

How are updates and new features rolled out?

How do I contact customer support? What are the response times?

How do cancellations and refunds work?

Does PadsPass guarantee my pet can fly?

What trips does PadsPass support (domestic vs international / cabin vs cargo)?

Which airlines and destinations are supported right now?

What documents does PadsPass help me with?

How does vet verification (CheckPoint) work — and do I need it?

What if my pet doesn’t have a microchip yet?

What pets are supported?

What is VIPP (Very Important Pet Parents)?

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